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Patient Satisfaction Survey (Dr Poolo’s Surgery)

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Select as appropriate for each line *

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
You've waited long to get an appointment	Strongly DisagreeYou've waited long to get an appointment Strongly Disagree	DisagreeYou've waited long to get an appointment Disagree	NeutralYou've waited long to get an appointment Neutral	AgreeYou've waited long to get an appointment Agree	Strongly AgreeYou've waited long to get an appointment Strongly Agree
Convenience of clinic location is closer	Strongly DisagreeConvenience of clinic location is closer Strongly Disagree	DisagreeConvenience of clinic location is closer Disagree	NeutralConvenience of clinic location is closer Neutral	AgreeConvenience of clinic location is closer Agree	Strongly AgreeConvenience of clinic location is closer Strongly Agree
Waiting area is Comfortable	Strongly DisagreeWaiting area is Comfortable Strongly Disagree	DisagreeWaiting area is Comfortable Disagree	NeutralWaiting area is Comfortable Neutral	AgreeWaiting area is Comfortable Agree	Strongly AgreeWaiting area is Comfortable Strongly Agree
Getting through to us by phone is easy	Strongly DisagreeGetting through to us by phone is easy Strongly Disagree	DisagreeGetting through to us by phone is easy Disagree	NeutralGetting through to us by phone is easy Neutral	AgreeGetting through to us by phone is easy Agree	Strongly AgreeGetting through to us by phone is easy Strongly Agree
Length of time waiting in waiting area past your appointment time	Strongly DisagreeLength of time waiting in waiting area past your appointment time Strongly Disagree	DisagreeLength of time waiting in waiting area past your appointment time Disagree	NeutralLength of time waiting in waiting area past your appointment time Neutral	AgreeLength of time waiting in waiting area past your appointment time Agree	Strongly AgreeLength of time waiting in waiting area past your appointment time Strongly Agree
Your satisfaction on the length of time spent with clinician you saw	Strongly DisagreeYour satisfaction on the length of time spent with clinician you saw Strongly Disagree	DisagreeYour satisfaction on the length of time spent with clinician you saw Disagree	NeutralYour satisfaction on the length of time spent with clinician you saw Neutral	AgreeYour satisfaction on the length of time spent with clinician you saw Agree	Strongly AgreeYour satisfaction on the length of time spent with clinician you saw Strongly Agree
Clinician explained your diagnosis to your satisfaction and gave you an opportunity to ask questions	Strongly DisagreeClinician explained your diagnosis to your satisfaction and gave you an opportunity to ask questions Strongly Disagree	DisagreeClinician explained your diagnosis to your satisfaction and gave you an opportunity to ask questions Disagree	NeutralClinician explained your diagnosis to your satisfaction and gave you an opportunity to ask questions Neutral	AgreeClinician explained your diagnosis to your satisfaction and gave you an opportunity to ask questions Agree	Strongly AgreeClinician explained your diagnosis to your satisfaction and gave you an opportunity to ask questions Strongly Agree
The Technical Skills (Thoroughness, competence, carefulness) of clinician you saw	Strongly DisagreeThe Technical Skills (Thoroughness, competence, carefulness) of clinician you saw Strongly Disagree	DisagreeThe Technical Skills (Thoroughness, competence, carefulness) of clinician you saw Disagree	NeutralThe Technical Skills (Thoroughness, competence, carefulness) of clinician you saw Neutral	AgreeThe Technical Skills (Thoroughness, competence, carefulness) of clinician you saw Agree	Strongly AgreeThe Technical Skills (Thoroughness, competence, carefulness) of clinician you saw Strongly Agree
Your overall impression of the services you received were to your satisfaction	Strongly DisagreeYour overall impression of the services you received were to your satisfaction Strongly Disagree	DisagreeYour overall impression of the services you received were to your satisfaction Disagree	NeutralYour overall impression of the services you received were to your satisfaction Neutral	AgreeYour overall impression of the services you received were to your satisfaction Agree	Strongly AgreeYour overall impression of the services you received were to your satisfaction Strongly Agree

Additional comments or suggestions

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Thank you for participating in this survey. Your views are important to us.

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CONTACT DETAILS

Dr. Poolo's Surgery
Rush Green Medical Centre.
261 Dagenham Rd, Dagenham, Romford RM7 0XR.

Phone: 01708 209220
Out-Of-Hours: 111

Email: nelondonicb.f82039@nhs.net
(email strictly for non-clinical queries)

Out of hours
PCN Hub

You can now book an appointment at the out of hours PCN Hub at Raphael House, Pettits Lane RM1 4HP or via this QR Code or via this website: https://shorturl.at/adyQ0

The NHS want you to have the best possible experience of care. Please give your feedback.

CONTACT DETAILS

Out of hoursPCN Hub

Out of hours
PCN Hub